TERMS OF SERVICE
REFUND POLICY: All services rendered by The Cleaning Experts (hereby known as the Company) are provided on a non-refundable basis. This includes, but is not limited to, travel fees, Pest/Pet fees, processing fees, and other service fees. Customer agrees not to chargeback any credit/debit card payments for services rendered. In the event that a customer files a chargeback or other payment dispute, the customer will be labeled as CASH ONLY for future appointments & purchases with the Company.
RESIDENTIAL & NON-CONTRACT COMMERCIAL SERVICES DEPOSITS: For all residential & non-commercial services, The Cleaning Experts requires an initial deposit to be charged before or at the start of service. To facilitate this, we securely keep a credit/debit card on file for each client using PCI-compliant payment processors, ensuring that all sensitive payment information is encrypted and protected according to industry standards. The remaining balance will be charged upon completion of the service. By booking our services, you authorize The Cleaning Experts to securely store your payment information and process these charges in accordance with this policy. This practice ensures reliable scheduling, protects against missed payments, and allows our team to focus on delivering high-quality cleaning services with confidence.
CREDIT/DEBIT CARD POLICY: Where available, the Customer authorizes the Company to automatically debit any credit/debit card(s) placed on file with the Company during the ordering process. Credit/Debit card will be charged after rendered services are completed. Should the Customer's credit/debit card be declined for any reason, the Company will contact the customer to notify them of the declined charge, and will continue to resubmit the credit/debit card on file for payment until the balance is paid in full. If the Company is not able to charge the Customer's credit/debit card as noted above for the full amount due, Customer authorizes the Company to split the total amount due across multiple debit transactions to the credit/debit card(s) on file equaling the total amount due. If the balance due isn’t paid in full after exhausting all forms of payment, Customer will be subject to collection action.