Effective Date: 09/02/2025
Last Updated: 10/24/2025

 

Welcome to The Cleaning Experts (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect information that you provide when using our website, booking our services, or interacting with us in any way.

We respect your privacy and are committed to protecting your personal information in compliance with applicable privacy and data protection laws.

 

1. Information We Collect

We collect the following types of information from you:

a. Personal Information

When you book a service, request a quote, or contact us, we may collect:

• Full name

• Phone number

• Email address

• Service address

• Business or property details (for commercial clients)

 

b. Payment Information

When you make a payment through our website:

• Payments are securely processed via Wix Payments, which is powered by Stripe.

• We do not store your full credit card information on our own servers.

• Wix Payments securely stores your payment details to process your deposit and, when authorized, charge the remaining balance upon service completion.

• We only access the last four digits of your card and transaction information for recordkeeping.

 

c. Technical Information

When you visit our website, Wix may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on site

• Cookies and similar tracking technologies for analytics and functionality

 

d. Communication Data

    We may retain messages, emails, or form submissions you send to us for customer support, recordkeeping, and quality       

    assurance.

 

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your bookings and accounts

• To process deposits and remaining balance payments securely

• To communicate appointment details, confirmations, and reminders

• To send invoices, receipts, and payment confirmations

• To provide customer support and respond to inquiries

• To improve our website, services, and user experience

• To comply with legal and financial obligations

 

3. Payment Security

We take payment security seriously.
All transactions on our website are encrypted using SSL (Secure Socket Layer) technology and processed by Wix Payments, which meets the Payment Card Industry Data Security Standard (PCI DSS) requirements.

Wix Payments / Stripe securely stores card information and tokenizes sensitive data so that your card details are never exposed to us or stored in plain text.

When you authorize The Cleaning Experts to store your card on file, we may use it for:

• The initial deposit (typically 20% of your total service cost)

• Charging the remaining balance after service completion, as agreed in our Terms of Service

• Future authorized bookings if you provide consent

You may request removal of your saved card at any time by contacting us.

 

4. Sharing of Information

We do not sell, rent, or trade your personal data.
We only share information with:

• Wix.com Ltd., which hosts and powers our website and booking system

• Payment processors (Wix Payments / Stripe) for secure transactions

• Service providers assisting with communication, scheduling, or email notifications

• Legal authorities if required by law, subpoena, or court order

All partners are required to maintain appropriate confidentiality and data protection standards.

 

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services

• Maintain accurate business and tax records

• Comply with legal obligations

Payment information stored through Wix Payments is handled and retained according to Wix’s own Privacy Policy and data retention policies, which comply with GDPR and CCPA.

 

6. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information

• Withdraw consent for certain data processing activities

• Request details about how your information is used

• Request removal of your saved payment method

To exercise any of these rights, please contact us at the email below.

 

7. Cookies and Tracking

Our website may use cookies to:

• Remember user preferences

• Improve page performance

• Analyze traffic via tools such as Google Analytics (if enabled)

You may disable cookies through your browser settings, but some site features may not function properly.

 

8. Data Security

We maintain industry-standard technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
While no system can guarantee 100% security, we continually monitor and enhance our security practices.

 

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal data.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be posted on this page, with the “Effective Date” updated accordingly.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

The Cleaning Experts
📍 P.O. Box 8122, Fayetteville, NC 28311
📞 910-302-7075
✉️ thecleaningexpertsnc@gmail.com