Incidental Fees & Additional Charges
At The Cleaning Experts, we believe in complete transparency and fairness when it comes to pricing. Every home and situation is unique, and certain circumstances may require additional time, products, or travel. To ensure our team can deliver the highest quality service while covering the extra costs associated with distance, special requests, or unexpected cleaning conditions, we’ve outlined a list of incidental fees that may apply in specific situations. These fees help us maintain reliable scheduling, compensate staff fairly, and ensure we’re fully equipped to handle any property’s needs. We always communicate and confirm any additional charges before work begins — so there are no surprises, just spotless results and honest service.
1
Travel Fees
Outside Fayetteville: A $45 Travel Fee applies for locations outside of the Fayetteville/Hope Mills city limits.
2
Pest/Pet Cleanup Fee
A $50 Pet Fee covers time and sanitation products needed for excessive pet hair, odors, or accidents.
3
Trash / Debris Removal Fee
A $75 Trash Fee covers if large amounts of trash, boxes, or renovation debris need to be bagged and hauled away.
4
Lockout / Access Fee
A $75 Lockout/No Access Fee is charged if our team arrives but cannot access the property. It is considered a same day cancellation.
5
Extended Cleaning Time
While we do our best to accurately estimate the time needed for each cleaning, occasionally a property may require more attention than expected due to unforeseen conditions such as heavy buildup, clutter, or additional requested tasks. In these cases, the cleaner will immediately contact our office to report the situation and request approval for additional time. Our office will then reach out to the customer directly to explain the circumstances, provide an updated estimate of the extra time and associated cost, and obtain authorization before any additional work continues. This process ensures transparency, prevents unexpected charges, and allows our customers to stay fully informed every step of the way.
fyi
Additional fees are either pre-chosen by customer and/or approved prior to service whenever possible.
We believe in transparent pricing — no surprises!